This is article is about a recent visit to Pep Boys service center in Riverview Florida. I would love to write a complimentary article, but as you read, you’ll see my horrible visit will not allow me to. Sorry Pep Boys. First full disclosure. I haven’t always been an ASE Master Tech that sells automotive tools. I worked for Pep Boys years ago as an auto technician.  I actually started in Lakeland FL as a tech in 1990. I moved into management and was a shop foreman and then moved up to assistant service manager. I made my rounds going from Lakeland to Florida Avenue in Tampa, to Carrollwood Tampa, to Brandon Florida and then back around again. Pep Boys upper management always liked to shake things up by switching the management around. I learned a lot, however grew tired of the management style. I was next in line for the service manager’s position and had second thoughts. I like to provide excellent customer service and felt as though I was unable to in the at Pep Boys. I ended up stepping down and working as a Senior Tech again at Pep Boys, before finally moving on to CarMax in Tampa Florida in 1997. Read on to learn about the horrible experience I had at Pep Boys as a customer. Read the rest…

© DenLorsTools.com Summary: The image above was taken on July 19, 2013 while still under construction. Article on auto repair shop franchise with new location in Riverview Florida at 10010 McMullen Rd. The repair shop franchise not only uses the Internet, it also puts to use word of mouth communications in surrounding churches as part of their marketing strategy. Read the rest…